RETURNS, REFUNDS & EXCHANGES

At The Jaipur Edit, every creation is conceived with intention, crafted with care, and inspected with meticulous attention to detail before it begins its journey to you.

Many of our products are handcrafted in limited quantities, created using natural materials, or produced through processes that celebrate individuality rather than uniformity. As a result, each The Jaipur Edit creation possesses subtle characteristics that make it uniquely its own.

We encourage our clients to review product descriptions, dimensions, materials, and specifications carefully before placing an order. Should you require any assistance, our Client Services team will be delighted to guide you.

Legal Information

The website thejaipuredit.in is owned and operated by:

The Janki
9 Kailashpuri, Tonk Road, Jaipur, Rajasthan, India – 302018
GSTIN: 08AAVFT1955G1ZM

Throughout this Policy, references to "The Jaipur Edit," "we," "our," or "us" refer to The Jaipur Edit, a luxury lifestyle house owned and operated by The Janki.

Our Philosophy

At The Jaipur Edit, we believe luxury is built upon craftsmanship, authenticity, and trust.

To preserve the integrity of our collections and ensure that every client receives products that are authentic, unworn, and handled with the highest standards of care, returns and exchanges are available only in the circumstances outlined below.

Upon Receiving Your Order

We kindly recommend inspecting your order upon delivery.

To assist us in resolving any concerns swiftly and fairly, we encourage clients to record an uninterrupted unboxing video while opening their package. This simple step helps us verify transit-related issues and ensures a smoother resolution process should assistance ever be required.

For concerns relating to:

• Transit damage

• Missing items

• Incorrect products

• Packaging discrepancies

• Manufacturing defects

an unedited unboxing video may be requested as supporting documentation.

The recording should begin prior to opening the outer shipping package and continue until the contents are fully revealed.

If Something Is Not Quite Right

While every order undergoes multiple quality inspections before dispatch, we understand that unforeseen issues may occasionally arise.

If you believe your order has arrived:

• Damaged during transit

• With a manufacturing defect

• Different from the item ordered

we kindly request that you contact our Client Services team within 48 hours of delivery.

Each request is reviewed individually with care and attention, and we will always strive to reach a fair and appropriate resolution.

Creations Not Eligible for Return

Due to their exclusive and often personalized nature, we are generally unable to accept returns or exchanges for:

• Bespoke commissions

• Personalized creations

• Engraved products

• Made-to-order items

• Limited-edition or numbered editions

• Gift cards

• Opened fragrances

• Products that have been worn, used, altered, or damaged after delivery

This policy helps us ensure that every The Jaipur Edit creation received by a client maintains the standards of quality, authenticity, and exclusivity expected from a luxury house.

The Beauty of Handcrafted Creations

Many The Jaipur Edit products are created by hand and may feature natural materials, artisanal finishes, or individually selected components.

Subtle variations in:

• Texture

• Finish

• Material grain

• Stone characteristics

• Fragrance nuances

• Handcrafted detailing

are a natural expression of craftsmanship and should be regarded as part of the uniqueness of the piece rather than imperfections.

These qualities are often what distinguish handcrafted luxury from mass production.

Exchanges

Where appropriate, The Jaipur Edit may be pleased to offer an exchange, subject to product inspection and availability.

Each request is carefully considered to ensure that the integrity of our collections and the interests of all clients are maintained.

Replacement products may occasionally differ in price due to changes in material costs, precious metal prices, gemstone values, production costs, or collection availability.

Refunds

Where a return request is approved following inspection, The Jaipur Edit may offer one of the following resolutions:

• Product replacement

• Store credit

• Refund to the original payment method

The most appropriate resolution will depend on the nature of the concern and the circumstances of the order.

Approved refunds are generally processed within 7–14 business days following successful inspection and verification.

International Orders

As many The Jaipur Edit creations are produced in limited quantities and shipped internationally under customs and regulatory requirements, international orders are generally considered final sale.

Should a product arrive damaged or an incorrect item be received, we encourage clients to contact us promptly so that our team may review the matter and provide assistance.

Shipping charges, customs duties, taxes, and related governmental fees are non-refundable.

Order Cancellations

Orders may be cancelled before they enter production, personalization, packaging, or dispatch.

Once a creation has entered production or fulfillment, cancellation may no longer be possible, particularly in the case of bespoke, personalized, engraved, or made-to-order products.

Product Inspection

Should a return be authorized, the product must be returned in its original condition together with all accompanying materials, including:

• Original packaging

• Certificates of authenticity

• Product tags

• Documentation supplied with the order

This allows us to verify authenticity and maintain the standards expected of a luxury house.

A Note From The Jaipur Edit

Every The Jaipur Edit creation represents the time, skill, and dedication of artisans, designers, and craftspeople who believe that beautiful objects should be made thoughtfully and cherished for years to come.

Our policies are designed not only to protect the integrity of our collections, but also to ensure that every client receives a product that is genuine, unworn, and presented exactly as intended.

Should you ever require assistance, our Client Services team will always be pleased to help and guide you.